Please check the mailing address PayPal has for you to confirm it is correct. All orders are shipped in about 2 days of being placed. US orders are shipped first class which takes around 3 days. International orders are sent via air mail which takes 4-7 days. Return Policy: If you receive a damaged item in the mail please let us know within 5 days to receive a refund. You may return undamaged handmade items and printed patterns within 14 days of purchase for a full refund. Unfortunately there is no refund for digital pattern downloads. Questions or comments? Please email firstname.lastname@example.org.