Unfortunately there is no refund for digital pattern downloads. Questions or comments? Please email firstname.lastname@example.org. For handmade doll orders: Please check the mailing address PayPal has for you to confirm it is correct. All orders are shipped in about 2 days of being placed. US orders are shipped Priority Mail which takes around 3 days. Return Policy: If you receive a damaged item in the mail please let us know within 5 days. You may return undamaged handmade items within 7 days of purchase for a partial refund.